Shipping & Returns

Free WorldWide Shipping!

We provide Free Worldwide Shipping for orders over $30.  The price you see is the final price. No Surprise!

Please note:

  • Fraud prevention rules allow us to only ship to the verified billing address.
  • Shipping time is generally 7 days to 14 days, but will vary depending on location, weather conditions, etc.
  • On the rare occasion, an unavoidable delay may occur during the production of Chinese yoyo diabolo, of which we will notify you via email.
  • We will update your order with tracking numbers when your Chinese yoyo diabolo is shipped.
  • Your Chinese yoyo and diabolo will be delivered directly to your doorstep.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We will review every Chinese yoyo diabolo order manually to make sure that we aren’t missing any option, that the Chinese yoyo that you have ordered makes sense and to ensure that your yoyo will satisfy your needs. Please, always reply to confirm that everything is accurate and that you did not enter the wrong details.

After confirmation, we will start preparing your order. After confirmation of your order details, the order cannot be canceled for any reason.

 

 

Order Shipment:

Your order will be shipped to the courier company in 12 hours, and it might take another 12 to 24 hours to get your order shipped to your address. You can expect total shipping time  to be approximately 1 to 2 weeks (actual time may vary depending on delivery location). 

Due to holidays, festivities or unavoidable circumstances, delays may occur during the manufacturing or shipment of the product.

 

 

Shipping Partners

We use FedEx, DHL or UPS. As soon as your doll is ready for shipping, we’ll provide the tracking number so that you can estimate her arrival date and time.

 

 

Return and Exchange

– Contact us before returning an item for whatever reason.

– 7-day, no questions asked, hassle-free return policy. Product which has been used or had its packaging opened cannot be returned.

– Customer pays the return shipping for unwanted items.

– Free return shipping for faulty or incorrect items, whatever the size.

– Choose to replace the item or receive a refund.

We may accept returns after 7 days but a restocking fee of 25% of the order value will be applied to these late returns. In other words, we will only refund 75% of the order value if items are returned after 7 days.

FREE INTERNATIONAL SHIPPING! USE CODE “DIABOLOYOYOS” TO GET 10% OFF! Dismiss